Renton & Parr
INTERNAL COMPLAINTS PROCEDURE
Here at Renton & Parr we are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below. Your Complaint should be sent to Mr Kenneth Bird Managing Director, Renton & Parr, 47 Market Place, Wetherby, LS22 6LN. firstname.lastname@example.org
What will happen next?
- We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. We will review your file and speak to any members of our team who were involved. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel : 01722 333 306